Pick-up Policy

1. Pick-Up Availability
   •    Pick-up service is available in selected cities/areas.
   •    Customers must provide a complete and accurate address for pick-up.
   •    Pick-ups are scheduled within 24–72 hours of order confirmation (subject to slot availability).

2. Minimum Quantity for Pick-Up
   •    A minimum of __ kg of clothes is required for free pick-up.
   •    For smaller quantities, customers may:
   •    Drop items at our collection point, OR
   •    Request paid pick-up (charges apply).

3. Packaging of Clothes
   •    Clothes must be packed in a clean bag/box before pick-up.
   •    Wet, soiled, or unclean clothes will not be accepted.
   •    Please separate rejected/damaged clothes if you don’t want them included.

4. Inspection at Pick-Up
   •    Our staff may check the clothes during collection for eligibility.
   •    If items are not as per policy (excessively faded, torn, or damaged), they may be rejected on the spot.

5. Missed Pick-Ups
   •    If the customer is unavailable during the scheduled time, a re-schedule can be arranged.
   •    After two failed attempts, the request may be cancelled.

6. Safety & Responsibility
   •    Our pick-up staff will carry valid ID proof.
   •    Customers are advised to handover clothes only to authorized staff.
   •    We are not responsible for items mistakenly handed over that were not intended for sale.