Refund Policy

A legal disclaimer

1. Eligibility
   •    Only clothes in good, presentable condition are eligible:
   •    No significant fading
   •    No tears, dents, or major damage
   •    Clean and odor-free

2. Condition Verification & Rejection
   •    Items failing the above criteria may be rejected upon inspection, at your discretion.
   •    If you reject an item due to poor condition, refund will follow these terms:
   •    A partial refund may be offered (e.g., 50% of the assessed value), or
   •    No refund, depending on severity and your discretion.
   •    Clearly communicate this in your policy to manage seller expectations.

3. Refund Processing Timeline
   •    Inspections are conducted promptly.
   •    If reimbursement is approved, payouts will be completed within 3–5 business days.

4. “Change of Mind” Clause
   •    Not eligible for refunds if sellers change their mind after your inspection (similar to many resale platforms).
   •    This helps maintain operational clarity and fairness.

5. Handling Disputes or Discrepancies
   •    If there’s a challenge regarding a rejected item:
   •    Offer sellers the chance to request a second review, with submission of additional photos or a short video.
   •    Final decisions are binding, but transparency can build trust.

6. Clear Communication

Make sure your sellers know exactly what to expect:
   •    Showcase the “No Returns for Change of Mind” policy prominently.
   •    Provide visual examples of acceptable vs. unacceptable items.
   •    Share clear instructions for returning or sending in items, including how to contest a decision.

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Why This Works
   •    Protects your interests: Limits processing costs and risks from unusable or borderline items.
   •    Sets seller expectations fairly: They know exactly what’s acceptable and the process if items are rejected.
   •    Aligns with established platforms: Many resale or consignment services follow similar non-refundable terms unless the condition is misrepresented